Store Operations Instructor Led Course

Provides detailed understanding of the processes and issues relating to operating retail stores.

Class Objective

This course provides the student with an excellent overview of the:

• Range of activities performed by store operations management - both corporate and branch
• Key performance indicators that drive management of retail stores
• Core business processes
• Centralised vs decentralised retail operations

Target Audience

• Store managers and their direct reports
• New area managers
• Potential store managers  
• IT staff needing to better understand the key processes and functions involved in store operations

Class Contents

• Store Operations Overview
  • Store operations structure and HQ functions
  • Store management
  • Space management
  • Store administration and physical plant maintenance
  • Technology overview
  • Use of KPIs in analysing performance
     
• HQ Functions
  • Customer service
  • Visual merchandising
  • Store promotions
  • Customer special orders
  • Store administration / back office
  • Labor scheduling
     
• Store Functions & Management
  • Sales planning
  • Competition analysis
  • Customer research
  • Customer relationship management
  • Space management
  • Store layout / planograms execution
  • Expense planning and management
     
• Store Level Inventory Management
  • Merchandise receiving
  • Vendor managed inventory
  • Direct store delivery
  • Taking inventory
  • Markdown management
     
• Loss Prevention & Store Security
  • Functions & processes
  • Loss prevention approaches
     
• Store Human Resources
  • Overview
  • Staff recruiting & management
  • Training methods & systems
  • Communication of policies and news

For more information please contact us at info@deeterwerks.com